Support

Please read this page first. It answers the most common questions and explains how to report a problem.

The chat doesn't load

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• Try without a VPN or proxy, on Wi-Fi or mobile data.

Why was I banned?

Bans happen when someone breaks the Terms of Use. Common reasons:

• Saying, even as a joke, that you are under 18.
• Harassing or threatening other users, or sharing their personal information.
• Spamming, mass messaging, or advertising.
• Asking for or offering money.

Bans are linked to IP addresses, so very occasionally a ban can affect someone else on the same network. To appeal, email us with the subject "Ban appeal" and include your chat name, the date and time (with time zone) and the room.

Reporting a serious problem

To report illegal content, anyone who appears to be under 18, credible threats or copyright problems, email us with as much detail as you can: chat names, date and time, room, and screenshots. For copyright, follow our Copyright Policy.

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